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Jeanne Marie S
2024.01.14
Verified
Not provided what we paid for, abandoned to find own transportation, unsafe, unreliable vehicle.
Horrible doesn’t describe it. Day one car broke down in National park (not controllable) and we were stuck there in the dark beyond closing time with zero communication until a “rescue” vehicle came to retrieve us, many hours wasted and stressful. Morning of day two we were told departing to return to Nairobi at 11am. At 5pm still sitting in hotel lobby, NO transportation from hotel to Nairobi, no explanation. We have called all the numbers, texted all the contacts, used the help chat, had the hotel call the driver, manager, contact numbers, we were told “20 minutes” numerous times between 11am and 4pm and hung up on just as many times. Finally we have managed to find a driver to pay (out of pocket) to take us back to Nairobi as our paid for tour has abandoned us. I strongly recommend you consider ALL other options before choosing this tour provider. If something goes awry you will be abandoned and on your own - it’s NOT easy to find your own transport from here to Nairobi and it’s EXPENSIVE. This was like throwing money away! Bright light to this tour is the lodge Kibo. So friendly, beautiful place, professional, spent all day trying to help us - gave us lunch and used their phone MANY times to make calls. Recommend staying at this lodge do not at all recommend the tour provider. If there was a zombie apocalypse and my choice was be eaten by a zombie or use this provider again - I choose the zombie - no hesitation.