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Doan
2023.07.04
Never again.
Purchased shirts that costed $400!!!
That’s not the only thing, I paid $41 extra to get the shirts shipped faster so we can have them on time for an event. They were supposed to arrive Thursday 6/29. The event was 6/30th. Cool. The 29th comes, I had to call to find out where the shirts were, Debrah said they should be arriving that day latest by the morning 6/30. 6/30 comes, they email me saying some of the shirts were not shipped due to the fact that they messed up when creating them and it’ll take between 7-10 business days to get new ones.
Called spoke with Daniela she was super rude. She admitted that it was their fault but “human error” and there’s nothing they can do about refunding the $41 for the shipping because they wouldn’t arrive on time.
Told them I can even drive there if I have to to pick them up as our wedding event was on that day in the afternoon.
She hung up my call. Never met customer service so bad where they admit their mistake and say there is crazy they can do. That is just crazy. One of the shirts arrived, just to find out they didn’t make them the way we even wanted them. We requested for QR code in the side of the shirt, along with our logo in the front, along with people’s names on them. And you can telll they rushed and didn’t do it properly. I called to ask them to cancel the rest of the order due to the fact that they didn’t deliver on time along with the fact they didn’t make them how we wanted to begin with, guess what, Daniela answered again and was super rude basically saying I have no choice but to wait 7-10 biz days for the rest of the shirts to arrive, meanwhile she admitted that they messed up and they have to start all over again.
Terrible experience never again.
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