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Bambino Gibbone
Bambino Gibbone
2023.11.21
DISAPPOINTING. Their flats in Te Exchange in Preston did not suit mortgage buyer. No high street lender would lend on that development because it was targeting investors instead of owner occupiers. They delivered with a delay of 3 months, missing completely the start of academic year. The unrealistically inflated the rental estimates to attract buyers.
Reply from 2023.11.21
Dear Bambino, Thank you for taking the time to share your feedback. We value all customer input, and whilst we understand your decision to post publicly, we always encourage our clients to contact us directly first. This often allows for a more detailed and personalised resolution to any concerns. Regarding the ownership structure of our development, it maintains a balance with 41% owner-occupiers and 59% buy-to-let investors. This aligns with the Council of Mortgage Lenders' guidelines and confirms that our development is not investor-led. In relation to your comments about financing, securing a mortgage can be influenced by individual circumstances or broker choices. We have a record of several lenders, including well-known high street names, aiding buyers in our development. Whilst we cannot disclose specific lenders, a variety of financing options have been successfully utilised by our clients. We acknowledge the 14-week delay in the completion of our project, which was impacted by several internal and external factors, including challenges posed by the pandemic. We understand the inconvenience this may have caused and appreciate your understanding of these exceptional circumstances. We also wanted to mention that we were unable to locate your details in our client database. We would greatly appreciate it if you could contact us directly to ensure we can provide more specific assistance and address your concerns more accurately. Your satisfaction and understanding are of utmost importance to us. Please feel free to reach out for any further clarification or assistance. Sincerely, Heaton Group

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