Humber Lofts Residences

Humber Lofts Residences

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Teresa
Teresa
2024.02.07
9.0 Verified
Excellent location great standard of accommodation helpful staff ☺ Unfortunately an email that we should have received which would have acted as our key never arrived.However the coffee shop staff helped us and then an email was then sent , which meant we could gain access.The coffee shop staff were very friendly and helpful and even offered our dog a vegan cream in a tub and a water bowl.We checked out of the accommodation at 10.00 and after a phone call was made we were able to leave our car in the secure parking area and we had a look around Hull before we left. We also popped into the cafe (coffee shop)on the lower level and had a tea with cake and there were vegan options available. ☹ Just the initial problem with the key and the very tight parking area.Also didn't like at night when we wanted to access the apartment quickly we had to log on to our emails to get the scanned code up to access the property. However overall were very happy with the accommodation and all the staff we had contact with. The property is a very good standard however thought 25 pound per night for our dog was expensive.(but we were aware of that before we made the booking)
Reply from
Thank you for your feedback regarding your recent stay with us. We're glad to hear that overall you were happy with the accommodation and found our staff helpful. Regarding the initial issue with the access key. We're pleased to hear that our coffee shop staff were able to assist you in gaining access and that you found them friendly and helpful but as the email address you provided was incorrect as you are already aware, the email was not delivered to you. Regarding the parking situation, we understand that our parking area is tight, but we appreciate your understanding that it is offered to our guests free of charge. Regarding the dog charge. Our policy is to charge £50 per stay for guests bringing pets, regardless of the length of their stay. As you did not confirm us in advance that you were bringing a dog, the charge was not included in your booking. The dog charge had not been paid. We're delighted to hear that you enjoyed our vegan options in the coffee shop. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services. Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

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