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Deb H.
2024.02.13
Verified
Not a match BareMinerals foundation used for years, only partial refund issued
I ordered 3 powder foundations because they've become hard to find here in Canada and the price was right. Cost was $99, shipping took longer to arrive but we're in Canada so I was ok with that. The foundation colour is nothing like my other BareMinerals 12 Original powder foundation, much darker when compared. I suspect the product had been re-labelled only because there's such a big difference in colour. I initiated a refund and was told that although no return shipping label was available for Canada that I should email the receipt for return shipping and they would reimburse the cost of return shipping. I just received the refund today. They refunded $77 for the product, not the full $99, and chose not to reimburse the return shipping costs as promised. So it's a loss of $42. That dosn't seem fair shen the wrong item was sent. How is that the customers fault and why should the customer pay the initial shipping costs when it was fragrence.net's mistake. But they did only make promise to refund shipping over the phone, no paper trail there. And the items received did have the right labelling, even though it was not the colour/product it was supposed to be. All in all not a nice way to treat customers. I would not recommend this company.