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Jon D.
2024.02.13
Verified
Worst Customer Service of ALL the fragrance sites
They deleted my account and I lost all my points. They stated they dont have the ability to delete accounts. I have an email stating that they canceled it. So I created another account with the same email and saw that I have pending points. I then sent them an email asking why they wernt released and they stated that those are not eligible due to my account "being deleted after inactivity". I then took a screenshot of my old account with many problematic issues with my previous orders. This stated that I was active the whole time. No response...Before covid, I had ZERO issues with their customer service. Ever since then, they don't care about their customers. They are rude and smug. The ONLY reason I use them now is for discontinued frangrances. I will gladly pay more for a fragrance from a company that cares about their customers. Jomashop and fragrancebuy have top notch customer service.