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Tom Neuwerth
Tom Neuwerth
2024.02.18
I was going to keep quiet and leave no comments about my experience with Omaha handyman, but at six months or so after project completion I’m feeling dissatisfied enough to turn what would have been a four-star review into the fewest stars I could award. I hired Omaha handyman services to update flooring and a tile shower surround in my bathroom mid-year 2023. As of Feb 2024, the work has started to show wear and I am finding signs of poor quality, some that’s cost me more money to fix. At several points with tile, drywall, and general contractors coming in and out of my home they mentioned “sorry we had to bump your install day we were working on a contract for a million-dollar home”. Thanks, makes me feel valued and like my job is a priority! Long delays without contact frequently occurred, it made me feel like I needed to constantly be the project manager and advocate on my own project to get them finishing it. Several items that should be included with a shower remodel or possible up charges were totally not discussed or required me to make a stink to get them completed. • we tore out a shower surround down to studs. I had to push repeatedly to install new insulation, (~ $40 for materials. This wall will never be open again, why not do the extra minor work? • Despite detailing that I wanted new shower plumbing and a new cartridge in the wall tile folks were scheduled before plumbing tile guys showed up, looked and left. This replacement was completed, but again, I had to badger them to get it done and it took extra time without the one shower in my house. Update Post Installation: The tile surround has mortar in the corners of the shower that is cracking and falling out showing obvious gaps. I’m now concerned about water leaking behind my new tile. Any further touching just causes more to fall out. I purchased a new vanity to be installed atop my fresh bathroom tile. Cleaning this weekend, I found the sink was not hooked up correctly and there has been some water leaking into the wood of my new cabinet for six months post installation The single biggest failure and major reason I am so upset is due to poor technique and damage Omaha handyman caused. In Feb 2024 I had a plumbing backup on my main line. I hired a drain company to resolve the issue. This contractor snaked out of the drain he found a round, plastic insert almost the same size as the pipe with the camera. Turns out it’s a cover, a piece of plastic that attaches to a new flange that was installed during my bathroom remodel that needs be removed before the toilet is installed. When Omaha Handyman re-installed the toilet this plastic insert out and it fell into my plumbing and wasn’t removed. This cap was inside plumbing for six months until it caused a mainline sewer back up My plumber spent two hours using his snake and a lot of my water to slowly push this cap through 42 feet of cast-iron pipe to the street. I then spent two hours cleaning sewage out of my basement. If the cap couldn’t be removed. I’d have needed to descale ~42 feet of iron pipe to the street at about $100 per foot. $4200 extra bill for using Omaha Handyman. Luckily this wasn’t needed. A minor error by this contractor hurt us and could have been a catastrophic charge had good help not been on the job afterward. Hiring anyone to do a job is a gamble. You can choose two items of these three: fast, affordable, and good(quality). Based on the installation time I’d have said six months ago this group was affordable and good quality, but with the literal cracks showing I have to leave this one-star review and say it only feels cheap. Unhappy all around.

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