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Liz T
Liz T
2024.02.24
Sharing my experience here though I didn’t end up getting a treatment this time round. I had booked an appointment with Rachel for a spot injection for my persistent pimple. They were initially fully booked but Rachel got back to me as soon as a slot freed up. When I arrived for the treatment, Rachel was very welcoming and made me feel comfortable. Shortly after, Dr Adil greeted me and took time to understand my concerns. My acne has already been extracted but still slightly red so I was looking to get a spot injection. I’ve never done a spot injection before so he explained the types of acne it can best treat. After assessing my skin, Dr Adil was very honest in sharing his opinion that he doesn’t think a spot injection is needed given that the acne is no longer inflamed. He gave me all the info I need so I could make a decision about whether I’d still like to proceed. There was no hard selling at all. He was also helpful in recommending treatments for my other skin concerns, when I asked about them. Overall, a good experience here based on my interactions. People are genuine and I’d highly consider coming back next time for a proper treatment. Thanks again for being patient with me.
Reply from 2024.03.03
Dear Liz, Thank you very much for sharing your experience at the clinic and for writing such a detailed review. I am delighted to read your feedback and to know that you felt well cared for during your visit despite not undergoing treatment. It was a pleasure to meet you and have the opportunity to discuss your skin concerns. Our clinic strives to ensure that every patient feels welcomed and supported from the moment they arrive. I am glad to hear that Rachel could accommodate you promptly and that you found our environment welcoming. Providing honest, transparent advice is the cornerstone of my practice. It was important that you were fully informed about the options available for your specific situation; I'm glad to know that my recommendations and the information provided were helpful to you. Furthermore, it is gratifying to hear that you would consider returning to our clinic for future treatments. Again, thank you for your kind words and for considering our clinic for your future needs. I look forward to seeing you again so I can thank you in person too. Kind Regards Dr Sarwar Founder

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