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Darren's Marine World
2024.02.24
Made a purchase on Wednesday 14th of February all items showing as in stock. Money taken from account on on the 15th.
Items still showing as processing on Saturday 17th so raised a ticket with their email system.
It's now Wednesday 21st of February and no reply from ticket raised 5 days ago. This is a full week since I made my order. Items still showing as in stock on the website and my order is still showing as processing. I have rung twice today and left a message as nobody is picking up the phone. This is shocking service, and as you can see other people seem to have experienced a similar lack of communication from this store.
Since making this review Pete the owner of Riverwood Aquatics has personally called me to explain the lack of communication and late shipping. I come from a retail background and I feel he went above and beyond the level of service you would get from a big box retailer in the same circumstances. This is important to me and will be ordering from Pete again. I just wanted to update my review to include the fact my origional issue was fully resolved. If I could adjust my stars up I would.
Hi Darren, I'm really sorry about this. I'll look into it for you. I run the shop on my own and sometimes can't get to the phone. I'll see what messages I've missed, too. Thank you fornbringing it to my attention.
All the best,
Pete