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T
2024.02.23
May be ok if buying in person, but if buying online I'd recommend looking elsewhere.
In-stock item purchased as a gift on 19th Jan with a hefty postage charge for 2-3 day delivery. Emailed and called multiple times for an update between 27th Jan and 9th Feb, all emails, calls and voicemails went ignored. With nothing further heard, I assumed site wasn't genuine and commenced chargeback process with my bank. Out of the blue I get a notification the item has been dispatched, and it finally arrived with me 22 days after ordering, by which time I'd already bought a replacement gift elsewhere.
I tried to be pragmatic and asked for nothing more than a partial refund on the expensive "2-3 day" postage, but nobody responded to this email either.
I now half expect the cookie-cutter "sorry about your experience" response now it's posted in the public domain, then again maybe this will go ignored as well for completeness!
I'm a hobby aquarist and this is the kind of small business I love to see exist and do well, but from my own experience and other recent reviews it's a shame they seem to fall so short with the online side of things.
Please let me know your order number and I'll get your order refunded right away. My mobile number is 07981478633 thank you