Javi Casanova
2024.03.01
eDreams is not a honest company. They will try to trick you.
I bought a flexible flight. I changed the date, and apparently, there was a processing time. I lost my flight (and thus my money +600$) because they were not able to call me to confirm it. Using calls as a confirmation method for this when people who travel usually don't have access to a phone line seems a bit scammy to me. I received an autoamated email afterwards that I didn't even see. What's the app for then? I will NEVER again buy a flight using eDreams.
In addition to this, if you want to cancel your subscription to the Prime membership, they will also make you call no matter what. They will tell you you can do it online but the online process is basically a pop-up message telling you to call to a phone number. It's so frustrating that there are still companies out there that are allowed to engage in this kind of tricky and scammy practices to take advantatge of people.
Date of experience: 29 February, 2024
Date of experience: 29 February, 2024