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Chris Poynter
2024.02.29
Kids love this place and VR experience is genuinely really impressive. It is CRAZY over priced though!
It would be nice if they had a small free arcade or something to do whilst waiting. They used to have a free Tekken machine which was great but that's gone now.
Staff are nice. Must buy tickets in advance!
I hope they revisit their price structure as it's a shame how over priced they are
Dear Chris,
Thank you for taking the time to share your feedback with us. We're glad to hear that your kids enjoy our venue and find our VR experiences impressive, and we appreciate your kind words about our staff.
Regarding your concerns about pricing, we understand your perspective. We want to assure you that our pricing is competitive and in line with industry standards for similar immersive entertainment experiences. We continually assess our pricing to ensure it provides value for the exceptional experience we offer.
Unfortunately, due to overuse over many years, the Tekken machine developed technical issues and had to be removed. We're constantly looking for new ways to enhance our offerings and will take your suggestion of a small free arcade area into consideration for future improvements.
We appreciate your support and hope to continue providing you and your family with unforgettable experiences. If you have any further questions or concerns, please don't hesitate to reach out to us.
Kind regards,
Vertigo VR Team