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James Holiday
2022.02.15
I tried Shisha Nova for the first time last year while looking for accessories for my Steamulation Pro X II. After receiving my goods, I figured that they were the equal of any vendor that I've shopped with before. That changed once I needed a replacement for my Pro X II base. After expressing interest in the item, their customer service rep actually reached out to me with a link for preorder to the exact version of the base that I was looking for. The idea of that may seem small or trivial to some, but in my decade of buying hookah products online, I've never received that kind of customer service from a large vendor. They truly are top notch.