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Issac George
2023.05.24
This Clinic is a real experience one should go through to realise how things can really go wrong.. Disorganised, unfriendly, unprofessional, name it and you get it.. if you value your dear life, stay away.. Took my wife for a review, and the whole experience was something.. Went about with the Doctor's (Dr.Eric Wee) suggested method of going for blood test and also ultrasound. Immediately after the ultrasound scan spoke to the staff and asked them to give us a detailed instruction for the endoscopy which is assigned for next week. Had also requested for the test report. They confirmed that it would be provided over mail the same day. No news for 4 days. Got a call today and then comes surprise. The staff notified my wife and was providing instructions for a bowel cleaning which was not at all required for an endoscopy and then spits out things which is not meant for her. Asked them to send a mail and then another dose.. the report the clinic send belongs to another patient.. At this juncture I could easily make a decision to run for my life.. of course I m not going to put mine or my family's life on their watch. Feel free if you wish to .. just sharing my point of view and experience.. Good luck!
Update: 24/05/23
Not sure what's the difficulty in just sending a report when it has been paid for.. Do they need to move mountains? Either say yes or no... simple.. I know clearly where to go next.. do not push us to the next level..
Dear Issac George, thank you for the feedback. I agree with you that the errors should not have happened, so please accept our apologies. You had corresponded with our new clinic staff who should have done their job better. Three new healthcare staff had joined us this month and we will be retraining all of them again. As for your wife, we had called her earlier this evening to update the results of the scan but could not get through to her and will contact her again.