Michaël Michel Stefano
2024.03.17
Beware of Trip.com, a deceitful company
Beware of Trip.com, a deceitful company. Dealing with them feels like interacting with a rude and dishonest individual who distorts facts and creates excuses. I've never encountered such an experience before, so I strongly advise against booking with Trip.com.
I initially requested two pieces of hand luggage for my flight through the chat on trip.com. However, a representative provided me with a payment link assuming it was for hand luggage. To my surprise, upon reaching the gate, I realized the payment was actually for check-in luggage, despite my explicit request for hand luggage, as stated on both the airline's webpage and trip.com itself.
This misunderstanding led to me having to pay an extra 160 euros at the gate. Despite my attempts to communicate the mistake to trip.com through multiple messages, they have been unhelpful and have tried to shift blame onto the airline or the size of my suitcase, which was never the issue they claimed it to be. Trip.com seems fine until you encounter any issues; I will never book with them again.
Date of experience: 08 March, 2024
Date of experience: 08 March, 2024