C. Ronald
2024.03.18
Co-Founder
Customer service at FYFX initially confirmed my trading time adjustment due to platform transition. However, I was later asked to confirm again and await manager approval, causing unnecessary delays and inconvenience. Improvement in communication consistency is needed.
Dear Ronald, we apologize for the inconvenience you've experienced. Please contact our customer service so we can make things right. We strive for better communication.