Sayed Adnan
2024.03.18
Beware of Trip.com: A Warning Against Their Deceptive Practices (Booking ID - 31111581325, 311114677
Beware of Trip.com: A Warning Against Their Deceptive Practices (Booking ID - 31111581325, 31111467789).
As a dissatisfied customer of Trip.com, I feel compelled to share my unfortunate experience with their service, which ultimately resulted in me feeling scammed and mistreated.
I recently booked a return ticket for three passengers through their platform, with the departure scheduled for April 9th and return on April 16th. However, upon receiving the email confirmation, I was shocked to discover that the departure date was listed as April 11th, not the date I had initially selected. Naturally, I attempted to rectify this error by accessing the date change feature within the app. However, what followed was a series of alarming events that left me deeply disillusioned with Trip.com.
Upon initiating the date change process, I was blindsided by an abrupt notification indicating that my ticket had been cancelled and that I needed to rebook. This sudden cancellation, apparently due to a glitch in their system, forced me to make another payment within a mere five minutes. It was evident that the fault lay squarely with Trip.com's flawed system, yet they adamantly refused to acknowledge their mistake.
Attempting to seek resolution, I navigated the labyrinth of their customer service channels, only to encounter further frustration and disappointment. Getting through to a representative proved to be a Herculean task, and when I finally did, I was met with nothing but hostility and blame-shifting. Instead of displaying any semblance of empathy or accountability, the customer care team callously dismissed my grievances, insisting that I was at fault and therefore ineligible for a refund.
This egregious mishandling of the situation is indicative of Trip.com's deceitful practices and utter disregard for customer satisfaction. By charging me twice for a single ticket due to their own system error and then refusing to rectify the situation, they have demonstrated a blatant disregard for ethical business conduct.
In light of my harrowing experience, I implore prospective travelers to exercise caution when considering Trip.com for their booking needs. Entrusting them with your hard-earned money is akin to playing a game of Russian roulette with your finances. Their reprehensible treatment of customers, coupled with their refusal to take responsibility for their errors, is nothing short of appalling.
As for myself, I am resolved to pursue legal recourse against Trip.com in order to seek redress for the injustices I have endured. It is my sincere hope that by sharing my story, others will be spared from falling victim to their predatory tactics. In conclusion, I urge consumers to heed my warning and boycott Trip.com – a company that prioritizes profit over principles and customer satisfaction.
Date of experience: 17 March, 2024
Date of experience: 17 March, 2024