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Customer Service Representative
2024.03.15
Conflicted
Pros:Working from home, support through some departments, encouraging through training. Cons:Contract hours not fullfilled, first come first serve scheduling drop system, schedule system manipulating, too many tech issues, lack of transparency Advice to Management:If the contract states at least 20 hour fulfillment to stay in program then this says to the contractor that at the very least those hours would be available for scheduling on at least a more consistent then non consistent basis. Then it doesn’t help when the programs are over saturated with pro’s. And when the hours are dropped by a pro and unbeknown to the pros the hours are being taken back by the program so then are not able to be picked up by the other pros that in turn effects the pros metrics. Also asking pros to release current hours and blocking any hours to be picked up due to over scheduling to again manipulate the hours at the end of the week by lifting the block to get people to make up hours on the weekend.