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Sharon Nakato
Sharon Nakato
2024.03.23
I would recommend Quality Car Care to anyone. They do a thorough job and let you know anything that needs to be fixed or replaced. They do not pressure you to come back or add unnecessary problems. They are very caring and friendly. It took all day because they had a mechanic absent that day. The last time I was there they were done before I was even ready to go home. I used a loaner and it drove smoothly. I couldn’t figure out how to get the gas cap off to replace the gas I used and called for help. They returned my call as soon as possible, but the attendant at the station had already helped me. I was even given a free box of Girl Scout cookies! Last time was before Christmas and I was gifted homemade holiday cookies.
Reply from 2024.05.13
Sharon, thank you immensely for your glowing 5-star review and for recommending Quality Car Care! We're thrilled to hear that you appreciate our thorough approach, transparency, and commitment to not pressuring you into unnecessary repairs. Providing a caring and friendly environment is incredibly important to us, and we're glad that you felt that during your visits. We apologize for the inconvenience caused by the absence of a mechanic on the day of your visit, resulting in a longer wait. Rest assured, we're continuously working to ensure efficient service, and we appreciate your patience. It's wonderful to hear that you had a positive experience using one of our loaner vehicles and that you received prompt assistance, even when seeking help with a minor issue like the gas cap. We're delighted that you enjoyed the complimentary treats, whether it was Girl Scout cookies or homemade holiday cookies—it's our small way of showing appreciation for your trust and support. Thank you again for your kind words and for choosing Quality Car Care. We look forward to seeing you again in the future!

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