In order to remove the review, please report on the original platform as well!
terry m.
2024.03.23
Verified
Company has gone to $#*! it appears
First off, to be fair, I had many positive experiences with Fragrancenet prior, so this incident kind of surprised me.
The issue isn't necessarily the product itself.(I can't say yay, or nay as I never received the product)
But rather their apparent lack of communication, or maybe even lack of training?
Whatever the case, here's my take of woe:
I ordered 2 seperate 100ml colognes, which, I had done in the past without any problems.
But in this case, I get an email saying my package has been delivered.
But when I look at the picture of the item delivered, not only was the address completely wrong, but the name was somebody else!
Leading me to believe 1 of 2 things happened;
1. The Courier company got their wires crossed, & delivered to the wrong person at the wrong address.
OR -
Fragrancenet themselves misread the order & sent to the wrong customer.
In either case, I'm out $60.00.
Maybe not a lot to some, but when a loaf of bread costs $3.50, & a cup of coffee $6.95, it kind of matters.
In any case, I am both surprised & disappointed, as I said earlier, I had enjoyed a good customer relationship with these guys.
So long Fragrancenet,
Hello Fragrancebuy.