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Steve Nicosia
2024.04.03
Overall I was quite happy with the service and the price was right. The customer service team was great to deal with and made booking simple. I was able to get an appointment quickly, and the service tech showed up right on time. The cleaning itself seemed to go well and was relatively smooth, but it was hard to tell because the tech didn't really provide many/any updates unless asked. Also, I'm not sure if this is normal or not, but there was a bunch of large debris left around a couple of vents after the tech left. I suspected there would be some blow back, but we weren't informed that there were several problematic or dirty vents that required our attention.
Thank you for taking the time to share your feedback with us. We're delighted to hear that you were pleased with the service overall and found our customer service team helpful in making your booking process seamless.
We sincerely apologize for any inconvenience caused by the lack of updates during the cleaning process and for the debris left around some vents. This falls short of our usual standards, and we appreciate you bringing it to our attention.
Rest assured, your satisfaction is our priority, and we would be more than happy to return to address any concerns you may have. Our office will be reaching out to you directly to discuss how we can rectify the situation and ensure your complete satisfaction.
Once again, we appreciate your feedback and the opportunity to improve our service. Please don't hesitate to contact us if you have any further questions or concerns.