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Clay Gabhart
2024.04.04
If success is measured by a higher rating, than VA Claims Insider assisted me. Having said that, I had a total of perhaps 5 or 6 phone calls that lasted between 15 minutes to a half hour. At the longest, 45 minutes. My "coach" tried to get me to claim things I had no issues or challenges with (PTSD, Pact Act Claims) and I had to remind him that I was only concerned with the back and sciatic pain I was living with. He finally agreed I should just file a supplemental claim. My doctor was a former Army Orthopedic surgeon. He wrote a phenomenal letter detailing his thoughts on why my MRI results and spinal issues were related to military service. I then filed the supplemental claim, and did all of the follow up work with the VA. VACI did nothing throughout that period. They did assist by explaining the supplemental claim process, and pointing out which form to use, but the suggestions I should claim PTSD or chronic breathing issues strikes me as disingenuous and an attempt to game the VA. At the end of the day I did get a much higher rating, I will have concurrent receipt of retired pay and disability, but the 9K I have to pay them for the 5 hours of work they put in seems ridiculous. I'd advise you go to AMVETS, the VFW, American Legion, County VSO etc. VACI was quick to get me into a contract and ensure I was on the hook, so I'll pay them. But I wouldn't recommend them, except as a last resort, and then, if you have integrity, you may have to push back on their coaches efforts to have you claim things that don't exist, at least in my case. Meanwhile, their CEO is laughing all the way to the bank...
Hello Mr. Gabhart. Thank you for taking the time to share your experience with VA Claims Insider.
We genuinely appreciate all feedback, as it helps us improve our services and better serve our veterans. First and foremost, huge congratulations on your higher rating, we are absolutely thrilled for you! We do apologize for if you feel our service did not align with your needs or expectations. We strive to ensure our coaches educate each veteran providing accurate advice based on each veteran's unique situation. Our number one goal is to provide Elite value-based service! We will be reaching out to you to gain further understanding of your concerns. We look forward to speaking with you.