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Mercari U.S.

Mercari U.S.

www.mercari.com

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Nicole Martin
Nicole Martin
2024.04.11
Zero buyer protection with Mercari Mercari does not protect buyers. My purchase came as an empty envelope that was supposed to contain a blouse. The seller did not properly seal the envelope and the item was either lost (or stolen) during shipment from Hawaii to California. I contacted the seller and Mercari right away, sent pictures of the empty envelope (seems ridiculous but the only “proof” I had), and reached out to Mercari several times to try to resolve. I even spoke to my mail carrier and he said that was how he delivered the envelope so I know the blouse was not stolen from my mailbox. Mercari ultimately paid the seller and will not be giving me a refund. Mercari also rated the seller on my behalf which allows them to close the sale in my account so now I have no recourse. Very shady operation.
<strong>Zero buyer protection with Mercari</strong> Mercari does not protect buyers. My purchase came as an empty envelope that was supposed to contain a blouse. The seller did not properly seal the envelope and the item was either lost (or stolen) during shipment from Hawaii to California. I contacted the seller and Mercari right away, sent pictures of the empty envelope (seems ridiculous but the only “proof” I had), and reached out to Mercari several times to try to resolve. I even spoke to my mail carrier and he said that was how he delivered the envelope so I know the blouse was not stolen from my mailbox. Mercari ultimately paid the seller and will not be giving me a refund. Mercari also rated the seller on my behalf which allows them to close the sale in my account so now I have no recourse. Very shady operation. <strong>Zero buyer protection with Mercari</strong> Mercari does not protect buyers. My purchase came as an empty envelope that was supposed to contain a blouse. The seller did not properly seal the envelope and the item was either lost (or stolen) during shipment from Hawaii to California. I contacted the seller and Mercari right away, sent pictures of the empty envelope (seems ridiculous but the only “proof” I had), and reached out to Mercari several times to try to resolve. I even spoke to my mail carrier and he said that was how he delivered the envelope so I know the blouse was not stolen from my mailbox. Mercari ultimately paid the seller and will not be giving me a refund. Mercari also rated the seller on my behalf which allows them to close the sale in my account so now I have no recourse. Very shady operation. <strong>Zero buyer protection with Mercari</strong> Mercari does not protect buyers. My purchase came as an empty envelope that was supposed to contain a blouse. The seller did not properly seal the envelope and the item was either lost (or stolen) during shipment from Hawaii to California. I contacted the seller and Mercari right away, sent pictures of the empty envelope (seems ridiculous but the only “proof” I had), and reached out to Mercari several times to try to resolve. I even spoke to my mail carrier and he said that was how he delivered the envelope so I know the blouse was not stolen from my mailbox. Mercari ultimately paid the seller and will not be giving me a refund. Mercari also rated the seller on my behalf which allows them to close the sale in my account so now I have no recourse. Very shady operation.

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