Stefan
2024.04.11
Verified
Do not trust
The company has very strange business practice, asking after you place an order to send a screenshot of your credit card statement as a verification (who does that in the 21st century) of your purchase.Then when you ask questions they tell you because of fraud and that you are welcome to cancel your order. When you ask again after the verify you where the order is and casts doubt about the legitimacy, they cancel your order and claim that the order has been cancelled on your own request. I highly recommend to buy only via established outlets such as Amazon to avoid these unprofessional behaviors if you want to ensure your money gives you a product in return. I will report this to the BBB as well as it is unacceptable treatment of a new customer.
It's disheartening when, despite your best efforts in business, encounters arise with individuals who behave in an entitled manner. In this instance, I'll address the situation with "Stefan" to shed light on his grievances and offer clarity. I'm curious why Stefan didn't use his last name in his reviews unlike our thousands of happy customers.
Firstly, our advanced fraud detection systems flagged Stefan's transaction due to potential risks, a standard procedure particularly for substantial orders like his. This precautionary step is essential for safeguarding everyone involved. When prompted to confirm the transaction with a provided code, Stefan reacted negatively, questioning our legitimacy as a reseller. Subsequently, he expressed regret for not choosing to purchase directly from Apple. We promptly released the authorization on his transaction, emphasizing that no payment was ever collected.
While this process may seem inconvenient, it's crucial in combating the escalating rates of fraudulent activities and ensuring the protection of our customers' interests. At Techable, our dedication to fraud prevention remains steadfast, with these measures in place to uphold the integrity of every transaction.
It's important to emphasize that Stefan's account was never debited, as the authorization was swiftly revoked.
Our priority at Techable is unwaveringly focused on delivering the highest level of customer satisfaction and providing an outstanding shopping experience.