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Elijah Bainbridge
2024.04.17
Incredibly rude employees and company. They will cold call you and question your authority to make decisions regarding your company's phone system. Pushy and disrespectful and then the salesman hung up on me.
Apology for Your Recent Experience with Carolina Digital Phone
Dear Elijah,
I'm writing to express my sincere apologies for the unacceptable experience you had with our company. Your feedback deeply concerns us, as it goes against the values we uphold.
We are deeply sorry for any rudeness or disrespect you encountered. This behavior is not reflective of our standards or culture. We are investigating the incident and will take immediate action to address it.
Please accept our offer to make things right. Feel free to contact me directly at (336) 544-4000. We value your trust and are committed to regaining it.
Sincerely,
Nicky Smith, President
(336) 544-4000 Ext 105
Carolina Digital Phone, Inc.