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Brian Dilmar
2024.04.19
The staff at the DriveTime in Taylor MI were great. Layla worked with me and was straight forward with me about everything involving the vehicle of my choice. The thing that I was unaware of is the policy requirement that an insurance id card is needed to complete the process. Eventhough I provided proof of full coverage insurance, DriveTime s policy requires a physical id card in order to drive your vehicle home. I feel as this requirement should be adjusted because this part of the process was stressful and a big inconvenience for me as I had to miss a day of work and pay extra money for an Uber . I will not be referring this company to my friends because this has been a nightmare week for me.
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