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Ana Engelberg
2024.04.29
During a visit to my parents' home in Cherry Valley on 4/16/2024, we encountered a clogged kitchen sink issue. Upon noticing a van for First Class Plumbing and Rooter nearby, we decided to reach out for assistance. This decision turned out to be a game-changer.
Initially, another company had quoted an exorbitant fee of $400 just to assess the situation. Feeling apprehensive about this, we decided to explore other options. First Class Plumbing responded promptly to our call and arrived at my parents' home within two hours. What stood out immediately was their commitment to customer service—they dedicated two hours to attempting to clear the blockage without charging a dime.
Despite their best efforts, traditional snaking proved unsuccessful. However, instead of giving up, the team at First Class Plumbing went above and beyond by utilizing a camera to inspect the pipes thoroughly. This innovative approach led them to uncover a leak, which was the root cause of the problem.
Jonathan, the plumber assigned to our case, exhibited professionalism and dedication throughout the entire process. He worked tirelessly to resolve the issue and kept us informed every step of the way. His expertise and attentiveness reassured us that we were in capable hands.
Upon identifying the problem, First Class Plumbing presented my parents with three different solutions, allowing them to choose the option that best suited their needs and budget. The transparency and flexibility demonstrated by the company were truly commendable.
From the initial scheduling of the appointment to the on-site service provided by Jonathan, and even the involvement of the supervisor who visited, every interaction with First Class Plumbing was marked by professionalism and integrity.
In conclusion, I wholeheartedly recommend First Class Plumbing and Rooter to anyone in need of plumbing services. Their dedication to customer satisfaction, coupled with their expertise and transparent approach, sets them apart as a top-notch service provider. Thank you, First Class Plumbing, for your exceptional service and for going above and beyond to solve our plumbing issues.
Thank you for sharing your positive experience with First Class Plumbing & Rooter Services, Inc., Ana. We are thrilled to hear that our team was able to promptly address the clogged kitchen sink issue at your parents' home in Cherry Valley. Providing exceptional customer service and expert solutions is always our top priority. We appreciate your recommendation and look forward to assisting you with any future plumbing needs.