In order to remove the review, please report on the original platform as well!
Bex Hacker
2024.04.27
Went into my scan 45 minutes late, it felt rushed as she was clearly behind and catching up. Recorded a special moment I thought I could cherish forever of my little girl closing her eyes while the room lit up blue. 4 weeks later we find out the lady told us the wrong gender. I know these things happen but it’s highly annoying when you’ve spent 100’s of pounds on the wrong coloured things. We haven’t even had a Sorry yet either just constant emails asking me to rate my experience of my last scan when they rescanned me to confirm they got the gender wrong, well seeing as so you keep asking for my review and experience here it is I’m utterly annoyed and gutted and £100’s of pounds out of pocket. Also to mention while we were sat on the sofa extremely upset about the wrong gender waiting to re rescanned the two women working were stood in the kitchen whispering about me and my partner we heard absolutely everything and the things the receptionist were saying wasn’t nice!! So unprofessional couldn’t believe it.
Dear Bex,
We sincerely apologise for the inconvenience you experienced during your recent scan. We understand how important these moments are, and we deeply regret any distress caused by the incorrect gender.
We have attempted to reach out to you to address this issue, but unfortunately, our efforts have been unsuccessful. Please accept our heartfelt apologies for any frustration or disappointment you’ve felt.
Incidents of incorrect gender identification using our process are extremely rare. To demonstrate our commitment to customer satisfaction, we offer a full money-back guarantee in such cases.
In accordance with our policy, we have processed a full refund for your scan. We truly appreciate your feedback and will use it to improve our services.
Once again, we apologise for any negative experience you had. If there is anything else we can do to make amends, please do not hesitate to let us know.