Michael White

This company never sent me package nor refund after 6 weeks now. Ordered on June 28,2023. Didn't hear anything from them for over 2 weeks. Started writing them emails to ask what was going on. Couldn't find a phone number. They only give 1 email on their site but I found 3 online and wrote ALL of them. No replies to any! Finally started calling and leaving texts after I found a phone number. No response so I kept calling and leaving texts over a period of 2 weeks. Finally the owner? Ben responded, gave me a long song and dance about being raided, a competitor attacking them etc which I might have believed if they hadn't taken over a month to get me my LAST order a couple months earlier for which they gave me a song and dance about being hacked. At least I finally got that one after I complained. So this time I told them to just send me a REFUND. Ben, the ownder (?) said he would. I waited a week, called back, texted back... nothing. Now another 3 weeks have gone by and they no longer answer emails nor texts nor phone calls. This would seem to be fraudulent. Each time I sent or gave my order # and my phone # and told them to contact me. They didn't. Finally they sent me a USPS tracking #. I entered it and it said "Waiting for the company to deliver package to us" . In other words they filled out a form but never actually mailed the package. This is a method of fraud in which a company tries to fool you into thinking they actually sent you the package. That's when I got really mad and decided to file this complaint. So here it is over 6 weeks since I placed my order and over 3 weeks since the owner gave me his song and dance and told me he'd refund my money. Obviously nothing has happened and I am out $47.45. Order #4712 on June 28.