Bushra Umbreen

DO NOT BUY on MERCARI I bought a perfume from Mercari. The item arrived in 15 days. I am using this same perfume for last 6 years. Once, I opened it and try it, I knew that it was FAKE. I reported on Mercari Customer service and this is the answer I got. They wrote that they have no way to check it, it is my job to provide proof that it is FAKE. Ridiculous. I cannot believe that They asked me to get a third party VERIFICATION that the perfume is FAKE. I have no idea who verify these perfumes. Also, they should have asked seller to provide the proof that the perfume is genuine. It seemed that at Mercari, the customer is always wrong. I have not experienced such a bad customer service any place/ Online retailer ever. The worst company and garbage customer service. DO NOT BUY on Mercari.

Date of experience: 07 March, 2024