Simon Moo

Scam or incredibly bad customer service and delivery Fairly certain this is a scam or a company that is not to be trusted because of the performance and customer service is so bad. If you look on a few review sites, you will see that they are about 40 to 50% positive in the past 12 months. The overall score is high, but recently very poor. Have spent a combined three hours following up on my order for the past month with this company. Still don’t have a response on where the contacts are. It feels like a scam or a company that is drop shipping without inventory. When you try to call, every option says we are too busy and we can’t pick the phone. When you email they don’t respond. The only option is to use a chat function where the customer service people give very vague answers to try to get you off the chat as soon as possible. In my case I was told to keep on checking the tracking information for another five days, it’s been 30 days since ordering. After five days, they said to contact them again for potential options. Likely going to have to call the credit card company to dispute the transaction. Edit: despite ezcontacts responding to this review on another website to try to save face, their customer service has yet to respond to my two attempts to contact them. I was told to contact them for next steps on Dec 3rd, which I foolishly did, but they continue to give a run around without any understanding of what they are doing. It has been 35+ days since placing my order. I put an order via ‘discountcontacts’ on Monday and am set to receive the item for the same price in 3 days. Summary: AVOID EZCONTACTS!