Lilian

Seems to me like a scam - stay away from eDreams eDreams is a scam. I booked a flight from Kenya to New Zealand and had to reschedule it. The flight was a 2-leg one from Kenya to Indonesia and from Indonesia to New Zealand. I was given a call from their call centre from India and the flight was rescheduled, but only one leg from Indonesia to New Zealand, while I was informed (and requested this) that both legs wee rescheduled. I was promised to be sent a confirmation of the new dates within 48 hours. As this didn't happen, I made several calls to request it. Finally, after 9 days, a confirmation was sent. Unfortunately, meantime I missed the original flight that wasn't rescheduled! After sending them my complaint, they said I had requested rescheduling only one leg and that they had recordings to prove it that they can send to me. I requested the recordings but since then (over 2 months now), no one has contacted me. It is almost impossible to get hold of them now. It is clear their staff who was rescheduling it made a mistake and then not sending me a confirmation within 48 hours was another failure. If they sent it, I would have picked up there was something wrong and there was still time to fix the issue. TO summarise, a terrible experience and I would advise everyone staying away from eDreams. There are a lot of complains all around the internet about them that I should have read before I even opened their website. I wish I had checked, for example, the one below (a govt website in NZ). https://www.consumer.org.nz/articles/media-release-online-travel-agent-edreams-causing-nightmares?gad_source=1&gclid=CjwKCAjwte-vBhBFEiwAQSv_xczmbMwWnpSMl9HbQFnXV95weQpquqWuB43cwVAJqR5wtZL49BdknxoCMpEQAvD_BwE