Review of Rackbeat
Stig Seiling
Denmark |
2023.04.12
WARNING
The product did not fit our requirements when presented to us. We currently use e-conomics as our primary ERP platform and looked for an extension (add-on) to e-conomics that could support our asset management. We tried to model a day in life, but the GAPs were to many compared to our business process flow. We did not wish to continue working the Rackbeat solution. Despite this Rackbeat kept sending us invoices despite us making quite clear that no abonnement or contractual agreemnet had been made. WARNING: BE VERY CAREFUL WHEN APPROACHING THIS COMPANY.
Hi Stig.
We are very sorry for the inconvenience, confusion and miscommunication. We have already taken steps to make the transition from having a free account to being an active, paying customer more explicit. Furthermore, we have improved the integration and alignment between Rackbeat and e-conomic, which means that the terms of agreement are much more clearly stated.
Please contact our Customer Success if you still have difficulties with the invoicing.
Best wishes,
Rackbeat.