Chris

Exorbitant costs and slack fault finding. Started off well. Heater died on the Thursday and surrey Air said they could have someone here the next afternoon. However later called and managed to get someone out that day. So far so good. Engineer came out and quickly stated the Fan bearing had collapsed and a new motor required. Said they would call back with a quote and left. $297 down. Next day a quote arrived. $1990 to replace the Fan motor assembly. This sounded high so I looked up the parts. A new brivis fan motor for my unit cost less than $700 retail. Not only that but closer inspection showed it was basically plug and play. Screw in the new motor and connect 2 plugs together. No fancy wiring or skills required. So Surrey Air was going to charge over $1300 labour for a 30 minute job. I believe they know people are desperate to get their heating working in this weather and are deliberately ripping people off. To make matters worse I took out the old motor in 10 minutes and tested it in the shed. It ran fine. We got another company out and he diagnosed the real issue which was a failed main board. This was found by simply checking the voltage going to the motor which was way down on what was required. He showed me the burnt-out resistor which cause the problem. Not only that he went straight out, bought the new part and came back and installed it that day. Now that's service. $766 in total including parts and call out fee. Oh by the way the Surrey Air Quote explicitly states the following Exclusions. All the jobs except specified above. Any further works outside the items listed above under works. If there any parts failure, replacement will need to Occur Any other parts due to Electrical fusion occurring as compressor needs to be thoroughly checked after above mentioned parts are installed. Any additional works or works thar are outside our scope of works, ie system issues or any other parts or electronics that may need to be replaced. Replacement of any other parts other than the listed items, with the system in its current condition it could not be tested so we are unable to say if there are any other issue ( like - PCB boards, sensors, pressure switches, gas valve, etc..) with the system. So basically, I would have been charged $1990 then they would have miraculously found the issue was with the mainboard and had to make another quote and come out again probably charging another $1990. This behaviour leads me to believe. 1) Surrey Air is relying on people's desperation and ignorance to get away with exorbitant fees. 2) They either did a sloppy job of diagnosing the actual issue or Knew the fault was something else but hoped to bleed me further with additional visits.