jennifer CAO

SCAM, CHEATING CUSTOMER. WORST EVER, I WOULD LIKE TO RATE IT ZERO STAR IF THERE IS AN OPTION. THEY ARE SHOWING THE LOW PRICE ON THE WEB SITE BUT WHEN YOU CLICK ON IT, THE PRICE JUMPED UP. A MINITE LATER IT DROPPED DOWN AGAIN TO LOWER PRICE FROM BEFORE. IF YOU ARE FAST ENOUGH TO CATCH THE LOWER PRICE, THE WEB SITE WOULD CHARGE YOU FULL AMOUNT AND GIVE YOU BOOKING NUMBER RIGHT AWAY AND TELL YOU THAT THE CONFIRMATION EMAIL WILL BE SENT TO YOU IN 24 HOURS, BUT THEY DIDN'T KEEP THEIR PROMISE. FIVE DAYS LATER I CALL THEIR CUSTOMER SERVICE FIND OUT THE ORDER BEEN CANCELED BY THEM WITHOUT NOTIFYING ME, THE CUSTOMER, BUT THEY WERE STILL HOLDING THE MONEY I ALREADY PAID UNTIL I CALLED THEM. CUSTOMER SERVICE TIME IS ALSO VERY LIMITED, VERY INCONVENIENT, AND THEY DO NOT REPLY TO ANY OF MY EMAILS.