Jai Sehmi

Jai Sehmi

1 reviews

Review of Litfad
Jai Sehmi
Jai Sehmi
United Kingdom | 2024.01.09
DO NOT USE DO NOT USE - I placed an order for "White Brick Wallpaper" on 27th of November and received this on the 14th of December. Upon initial inspection it seemed fine. (they give you 48 hours from the time you receive the delivery to inspect it for any faults/damage etc.) Once my decorators started to unravel the wallpaper to apply to the wall. The first thing they noticed was that there was no information sheet or instructions on what kind of wallpaper this was (i.e. a 'paste the wall' or 'paste the paper'). We checked the website and there wasn't any information on that either. This is a big problem of course. The WORST problem however was what the wallpaper looked in most lighting conditions. All the bricks had a yellow stain/tinge to it. Like a urine stain (not exaggerating). I sent them plenty of pictures and you can clearly see the colour disparity between the yellow Brick (which is supposed to be white as advertised) and the white background it sits on. It's night and days apart. I've been trying to arrange a refund since 6th of January and I'm getting the same response/email which clearly is a copy and paste and has nothing do with my specific problem... see below to understand what I mean. They start talking about scratches: "Dear jai.sehmi, Really sorry for the dissatisfaction. If the small scratches would not affect the usage, we can refund 5% of the item price to you for compensation. Will you consider to keep this item? This kind of scratches are the objective phenomenon of the manufacture method in this kind of product and material. Usually it will be controlled within a reasonable range. Please understand that." Like what are they talking! DON'T BUY from this place. I spent £180 on 4 rolls of wallpaper, and I can't arrange a return with them.