Examen de Viva Blackpool
Lucy
Lucy
United Kingdom | 2023.11.05
Rude Went with friends to watch the Peter Kay tribute, the doorman and most staff were lovely, both Peter Kay and his supporting act before were great but the young lad serving the tables was rude, unprofessional and obviously a little lacking in education. We ordered drinks to our table which had no number on it, however the table in front and behind had numbers so not too difficult if you can count! Nope not this lad. Ordered a pitcher of beer and a bottle of wine, 15 mins went by and no sign of the drinks. My friend went to ask and was told theyd been delivered to the table, she said they hadn’t been so asked where they’d been delivered to. She was shown an EMPTY table 3 behind ours that no one had been sitting at the whole time but our drinks had been sat there for 15 mins. My friend then said well that’s an empty table ours is there between 19 and 21, and I would like you to change the pitcher as it’s been sat there and anyone could have tampered with it. The boy told her he didn’t like her attitude! She said that’s ok but I still want the pitcher replaced and I’ll know as it’s now flat. She came back told us what happened and then this boy came and SLAMMED the pitcher on our table, gave us all a dirty look and stomped off. Totally unacceptable behaviour.
Réponse de Viva Blackpool 2023.11.05
Dear Lucy, we're genuinely sorry for your experience. Our highest priority is customer satisfaction. To resolve your concerns, feel invited to reach out our customer service team.