NIMESHA JOHN

Hidden charge, extortion Dear eDreams Team, I am writing to express my extreme disappointment and frustration with the misleading pricing practices I recently encountered on your booking platform. As a student studying in Madrid, I was excited to visit my sister in Paris for Easter and decided to search for flight tickets on eDreams. After finding what seemed like a reasonable fare of 135 euros, I proceeded with the booking process. However, as I entered my details, I was informed that the total price, including taxes and service charges, would be 150 euros, which was still acceptable to me. Then came the offer of a "free" 30-day Prime membership, which supposedly would maintain my rate at 150 euros. I opted for this thinking it was a fair deal, considering I might continue to use eDreams if the service proved to be satisfactory. However, upon completing the transaction and checking my bank statement, I was shocked to see that 206 euros had been debited from my account. This kind of pricing strategy feels like nothing short of extortion. The initial price of 135 euros was already reasonable, and the additional charges were disclosed as 150 euros, which I agreed to. However, the final amount of 206 euros is completely unacceptable and misleading. It is not how a reputable business should conduct itself. I want to emphasize how disappointed I am with this experience. As a student on a tight budget, such unexpected charges are a significant burden. I trusted eDreams for a straightforward and transparent booking process, but this experience has shattered that trust completely. I have decided never to make a purchase from eDreams again, and I will be sure to share my terrible experience with my classmates, friends, and family. It is crucial for businesses to maintain honesty and transparency with their customers, and eDreams has failed to do so in this instance. I urge you to review your pricing practices and ensure that such misleading tactics are not used in the future. Customers should be able to trust the prices they see when making a booking, without fear of hidden fees or inflated charges. I expect a prompt response regarding this matter and a resolution to the overcharged amount. I also hope that eDreams takes this feedback seriously and works towards providing a more transparent and honest service to its customers. Sincerely, Nimesha