Olivia

Nightmare experience wish I could leave a 0 star rating. I was not going to leave a public review of our experience with Star Vision, hoping that someone in management would come to their senses and make things right but it seems that is not going to be the case here. After 7+ months of trying to get a refund people should know the quality they're investing in. We purchased a 2022 PX3 Hybrid Camper in March 2022. Since then we have spent a total of 28 nights in our van. The rest of the time it has been in the work shop at Star Vision or under a garage... the list of problems includes: - Roof leak (attempted to be "fixed" or denied existed on 3 occasions by Star Vision) - Shower leak - All plastic fittings on water tanks snapped off (so we had no water) - TV fell off the wall - Shower tap fell off - 2 shocks (upgraded at time of purchase) damaged - Rear bar cracked - Inadequate seals for any dust suppression leaving a thick layer of dust on all surfaces inside the van and all through cupboards (we acknowledge the PX3 was never intended to be dust proof but we may as well have driven around with the door open) - Fridges unable to maintain any cooling temperatures due to inadequate ventilation (unsafe for food storage so lost all our cold food) - Bolts fell out of the drawer in the kitchen and would not return to original position - Awning causes roof to sag on one side/struts aren't strong enough - Audio system wired incorrectly - Table/Bed snapped off at the hinge - Fly screen in sky light no longer retracts - Roof lifter motor ceased functioning and manual tool didn't fit (upon opening it up to fit new motor, appears the whole unit is water damaged and corroded) - Floor warped, sags and signs of water damage - Peeling edges on surfaces of the tables Star Vision has been given 3 separate occasions to rectify these issues (especially the roof leak which was noted on the very first service!) and their solution is to give us $3000 and sell the van to someone else. The ACCC clearly states we are entitled to a full refund of our purchase price if there is a major fault or multiple minor faults. I believe our van has both. The quality is just not what you'd expect for $63000. Please spend your money elsewhere.