Linda

Crooks We rented a car through Priceline to be picked up in Salt Lake City on July 5, 2024 Pick up seemed to go smoothly. The agent asked if we wanted insurance and we said we have our own policy that covers us on rentals. We said we want the rental and gas ONLY. He said fine I understand. I confirmed the rental and gas should be the only charge totaling approximately $210. He said correct. Then he had my husband initial a long list of items on an iPad. Husband said I don’t have my glasses (he is 71), rep said standard stuff just initial. Long line behind us so he quickly initialed. As you may be able to guess based on the other reviews, when we looked at the credit card statement there was an ADDITIONAL $200. charge. Called customer service and unfortunately got Michel. Unbelievable how rude he was. He said it was for a loss damage waiver. Huh?For $200.?? We did not request this nor were we informed we were being charged for it. Michel basically said too bad for you, your initials are there sucker. We got you. He said good luck getting your money back. Worst customer service representative I have ever spoken to in my life. He said he would send us a copy of the contract which he did not. No one stands and holds up a long line by reading the entire fine print to make sure something wasn’t slipped in. No one. The counter clerk should have let us know there would be an additional charge. He probably gets a spiff for adding insurance items. We are filing a complaint with the BBB as well as our credit card company and Priceline. Nu car rental will respond to this with their stock response to contact customer service. Don’t bother. Return my money or deal with the BBB. You are crooks plain and simple. Conf.#6750193119NU

Date of experience: 05 July, 2024