PL

AVOID AT ALL COSTS! SCAM - AVOID AT ALL COSTS! I ordered a replacement UPS battery mid-January and paid extra for express next day delivery. A week later and no sign of the goods I called and emailed several times and after some time was advised that they were still clearing Christmas backlog and my order would be sent out in the coming weeks. When I explained that the order was urgent, hence having paid for express next day delivery, the chap put the phone down on me. I have emailed several times since with no response and made several phone calls which are always answered by a call centre, again nobody ever calls back. Eventually UPS Centre told me I had to complete their refund form and my card would be refunded after 14days. 1month later, with no refund nor any communication from UPs Centre, my bank is now processing a charge back to my credit card! Having now read the other reviews which I wish I had seen at first, I would advise to avoid at all costs.

Date of experience: 17 January, 2024