John Doe

They say their improving over the next six weeks, but I wouldn't hold my breath. Had two separate psychiatric providers quit during my one year with the practice. Refills routinely not called in and the medical team can't be reached and is instead routed to an answering machine. The medical team has *never* answered the phone personally and almost never return phone calls to confirm that something was done about your problem. The online portal has an option to see your sent messages but absolutely not feature to send a message. The billing department is also an answering machine that tells you to email them. I also see a therapist through HB and she has had to intervene several times on my behalf to let them know that I was running out of medication and that the pharmacy had been trying to contact them repeatedly. To be honest, I only stayed with them because I like my therapist so much. They sent an email out on March 27, 2023 saying that they had received feedback about issues and would be expanding their staff over the next 6 weeks to address various issues. They still have about a month as of this review, but I don't have the patience to see if they actually follow through and am moving on to another service soon.