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Jennifer Kennedy

Jennifer Kennedy

1 reviews

Review of Mercari U.S.
Jennifer Kennedy
Jennifer Kennedy
United States | 2024.08.22
Breach of Contract By Mercari Mercari denied my payout for a Kate Spade wallet sold on their platform on July 3, 2024, for $55. I dropped off the package at my local post office on July 6, 2024. Due to a USPS error, the package was not scanned immediately and was subsequently lost. As a result, the buyer cancelled the order on July 18, 2024, due to the delay. However, on August 6, 2024, the package was scanned at a location an hour away from where I originally dropped it off, and on August 12, 2024, the buyer contacted me to confirm that the item had been delivered. Mercari has denied my request for a payout, claiming that I shipped the item after the order was cancelled. This is incorrect and impossible, as I shipped the item well before the cancellation date. According to Mercari's own policy, a seller should receive payment if the transaction was cancelled by Mercari or the buyer, the seller confirms they shipped the item by hitting "confirm" on Mercari, and the seller has not been reimbursed through Mercari shipping protection. My case meets all of these criteria. The delay in scanning and delivery was due to an error by USPS, which was beyond my control. The tracking information showing a scan on August 6 does not reflect the actual shipping date, but rather when USPS found and scanned the lost package. Mercari refusing to provide me with a payment is a Breach of Contract.

Date of experience: 12 August, 2024
<strong>Breach of Contract By Mercari</strong> Mercari denied my payout for a Kate Spade wallet sold on their platform on July 3, 2024, for $55. I dropped off the package at my local post office on July 6, 2024. Due to a USPS error, the package was not scanned immediately and was subsequently lost. As a result, the buyer cancelled the order on July 18, 2024, due to the delay. However, on August 6, 2024, the package was scanned at a location an hour away from where I originally dropped it off, and on August 12, 2024, the buyer contacted me to confirm that the item had been delivered. Mercari has denied my request for a payout, claiming that I shipped the item after the order was cancelled. This is incorrect and impossible, as I shipped the item well before the cancellation date. According to Mercari's own policy, a seller should receive payment if the transaction was cancelled by Mercari or the buyer, the seller confirms they shipped the item by hitting "confirm" on Mercari, and the seller has not been reimbursed through Mercari shipping protection. My case meets all of these criteria. The delay in scanning and delivery was due to an error by USPS, which was beyond my control. The tracking information showing a scan on August 6 does not reflect the actual shipping date, but rather when USPS found and scanned the lost package. Mercari refusing to provide me with a payment is a Breach of Contract. <strong>Breach of Contract By Mercari</strong> Mercari denied my payout for a Kate Spade wallet sold on their platform on July 3, 2024, for $55. I dropped off the package at my local post office on July 6, 2024. Due to a USPS error, the package was not scanned immediately and was subsequently lost. As a result, the buyer cancelled the order on July 18, 2024, due to the delay. However, on August 6, 2024, the package was scanned at a location an hour away from where I originally dropped it off, and on August 12, 2024, the buyer contacted me to confirm that the item had been delivered. Mercari has denied my request for a payout, claiming that I shipped the item after the order was cancelled. This is incorrect and impossible, as I shipped the item well before the cancellation date. According to Mercari's own policy, a seller should receive payment if the transaction was cancelled by Mercari or the buyer, the seller confirms they shipped the item by hitting "confirm" on Mercari, and the seller has not been reimbursed through Mercari shipping protection. My case meets all of these criteria. The delay in scanning and delivery was due to an error by USPS, which was beyond my control. The tracking information showing a scan on August 6 does not reflect the actual shipping date, but rather when USPS found and scanned the lost package. Mercari refusing to provide me with a payment is a Breach of Contract. <strong>Breach of Contract By Mercari</strong> Mercari denied my payout for a Kate Spade wallet sold on their platform on July 3, 2024, for $55. I dropped off the package at my local post office on July 6, 2024. Due to a USPS error, the package was not scanned immediately and was subsequently lost. As a result, the buyer cancelled the order on July 18, 2024, due to the delay. However, on August 6, 2024, the package was scanned at a location an hour away from where I originally dropped it off, and on August 12, 2024, the buyer contacted me to confirm that the item had been delivered. Mercari has denied my request for a payout, claiming that I shipped the item after the order was cancelled. This is incorrect and impossible, as I shipped the item well before the cancellation date. According to Mercari's own policy, a seller should receive payment if the transaction was cancelled by Mercari or the buyer, the seller confirms they shipped the item by hitting "confirm" on Mercari, and the seller has not been reimbursed through Mercari shipping protection. My case meets all of these criteria. The delay in scanning and delivery was due to an error by USPS, which was beyond my control. The tracking information showing a scan on August 6 does not reflect the actual shipping date, but rather when USPS found and scanned the lost package. Mercari refusing to provide me with a payment is a Breach of Contract. <strong>Breach of Contract By Mercari</strong> Mercari denied my payout for a Kate Spade wallet sold on their platform on July 3, 2024, for $55. I dropped off the package at my local post office on July 6, 2024. Due to a USPS error, the package was not scanned immediately and was subsequently lost. As a result, the buyer cancelled the order on July 18, 2024, due to the delay. However, on August 6, 2024, the package was scanned at a location an hour away from where I originally dropped it off, and on August 12, 2024, the buyer contacted me to confirm that the item had been delivered. Mercari has denied my request for a payout, claiming that I shipped the item after the order was cancelled. This is incorrect and impossible, as I shipped the item well before the cancellation date. According to Mercari's own policy, a seller should receive payment if the transaction was cancelled by Mercari or the buyer, the seller confirms they shipped the item by hitting "confirm" on Mercari, and the seller has not been reimbursed through Mercari shipping protection. My case meets all of these criteria. The delay in scanning and delivery was due to an error by USPS, which was beyond my control. The tracking information showing a scan on August 6 does not reflect the actual shipping date, but rather when USPS found and scanned the lost package. Mercari refusing to provide me with a payment is a Breach of Contract.
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