DSchallr

DO NOT BUY FROM MERCARI !!! WARNING - DO NOT BUY FROM! Knock-off items, and NO CUSTOMER SUPPORT FROM MERCARI - sellers will block you if you ask about authenticity after purchase. I had bought (2) - NEW GENUINE HP Q2612A Black Toner Cartridges and when I went to use them I contacted the seller and told them that both cartridges were printing black smudged lines across the document. I believed they were not original HP cartridges (as stated in the listing) and actually refilled knock-off ones and how can I remedy my issue - could they provide replacements. I sent multiple messages to the seller to inform them of my issue and did not receive any response. They blocked me from asking further questions and now I get the message error: "You cannot buy, chat, follow, make offers, or like items listed by this user." Mercari was no help when contacted as they stated they have a “3-day” return policy and said: “Please note that Mercari users can block any user for any reason regardless of circumstance. I understand it does not seem like an ethical or polite thing to do, but it is not considered prohibited. Given this situation that these transactions are already completed, we can no longer process refunds and we treat these as the sales are final.” It was a replacement ink cartridge that I did not need to use until a few weeks later. Most on-line retailers offer at least a 15 day, if not a 30 day guarantee and most sites stand behind the products they provide for sale to protect the consumer from fraud. So their retailers can sell an obviously defective or inferior product and as long as nothing is said within 3 days of delivery the buyer is out of luck. That doesn’t seem like a good business model to protect consumers. In my books that’s called a scam and does not give me a great deal of confidence in the sellers on the site, nor Mercari’s credibility.

Date of experience: 19 October, 2023