Pavel Gepshtein

Do not issue a refund for canceled flight My flight was canceled by the airline six months ago, and since then, I have been trying to obtain a refund. I contacted the airline, which confirmed that I am entitled to a refund and provided me with written confirmation. I promptly forwarded this information to Gotogate, yet I am still being informed that my ticket was used, and a refund will not be issued. On the day of the cancelation I receiven an email from Gotogate saying that the flight was canceled and they provide me only one option to get a refund. I contacted Gptogate by live chat and they confirmed that i can purchase a new flight and I will get a refund for the canceled flight. And I purchased a new flight myself. Its not.possible that the tickets were used since the flight was camceled and Gotogate confirmed it to me. It was 4 tickets for the whole family. This situation is frustrating and needs to be resolved.

Date of experience: 14 April, 2024