Panos Afxentis

Total scwm My experience with them is really bad, it felt like a total scam. Try to avoid them. I ordered a pair of shoes from their website and paid the amount including the shipping fee(~40€ for the Netherlands which was acceptable). In total I prepaid ~216€. Then, 2 days before the delivery, I receive an email stating that I had to pay extra ~90€ euros to clear customs because the shoes would come from Hong Kong! I responded that I would not pay extra since I already did pay shipping and that I wanted to cancel the order (I was still within the 14 days from the order, which is legit). Their response was that I would not received the shoes otherwise and that they couldn't cancel it now. They stated they would refund only partially, due to the fees incurred(?). After 2 months they refunded me with 16€! Outrageousand disgracefull! They are a total scam and customer support is non existing.

Date of experience: 30 June, 2024