Ana Ross

SCAM ALERT stay clear I am beyond disappointed and angry with Edreams. They have blatantly taken advantage of my trust, and I can’t believe a company would operate in such a deceitful way. Without my consent, Edreams charged me 69.99 euros for a Prime membership renewal - despite the fact I haven’t used their platform in over a year and a half! Immediately after seeing this unauthorized charge on my account, I called their customer support hotline, where I waited 20 minutes just to speak to someone. After finally getting through, I explained my situation and requested a refund. I was met with dismissiveness and was told refunds are “no longer possible.” Instead, they offered me a laughable “90-euro voucher” for a booking over 300 euros. Really? This is how you offer to resolve my issues when I don't want anything to do with you? Unfortunately, this is not the first time it’s happened. In November 2023, I canceled my membership on their website only to be charged the next day! That time, after fighting for a refund, I was finally told my membership would be canceled, and I was left under the impression that I’d be free from Edreams' shady practices. And yet here I am, still getting charged a year later. It’s clear from my experience, and from reading countless other reviews, that Edreams has no intention of improving. This isn't an isolated incident; their reputation speaks for itself. Friends, family, and my entire community around me have all been warned about this company and their deceitful tactics. Edreams, do the right thing and refund all the customers you've wrongfully charged. To everyone reading this, beware - DO NOT trust Edreams. They will sell you higher prices, charge you without your knowledge or consent then refuse to refund you. There are far better, trustworthy travel platforms out there. Save yourself the headache and go somewhere else.