AX

eDreams is SCAM! CRIMINAL ORGANIZATION! SCAM! BE VERY CAREFUL! When purchasing a flight ticket the system in a misleading way put me in the position of purchasing a free trial membership of a year subscription which would get automatically charged if not cancelled before a certain date. The website says you may cancel through the website itself or by calling a call center free of charge. Well, the edreams website has no link to click on in order to cancel the subscription. Obviously that's a smart way to oblige the customer to speak on the phone to a person. The call center employee, clearly instructed by edreams, was trying all the excuses possible to convince me not to cancel, even offering an amazing discount, and to make the call as exhausting as possible, in order for me to give up on my request. I insisted several times on my request of cancelling the subscription and the employee on the phone was keeping on the call saying it was a very very long procedure. Finally I won and received the email of cancellation of this ghost subscription, but it took me almost 45 minutes on the phone talking to this awful edream call center. NEVER AGAIN! Edreams is a bunch of criminals trying to make money misleading people. Edreams go to JAIL!

Date of experience: 16 November, 2024