Edward Fearon

Exceptional work, customer care and solid delivery. Blown away. Excellent. Would highly recommend them. We had a loft conversion 8 year ago done by Adamsons. Really happy with it, excellent work, very happy with the result, but about 1 month ago we noticed a small water stain on our en-suite ceiling, which slowly seemed to be getting bigger. It has recently been very wet so in my mind was probably to be expected. However we called Adamsons but it was out of the 5yr guarantee window for the work, so didn't actually expect them to do anything. I also got in touch with an independent roofer expecting to have to pay them and he said to try Adamsons again. I got in touch with Christine on their remedials desk and I was pleasant, but still had no expectations on resolution, however Christine said she would send her roofer to come and have a look which he did and said they'd take a good look at it. On Monday as I'm taking my son to school, 4 Adamson vans turn up, scaffolding goes up the roofers get to work, take a look at it and although they don't know exactly where the source of the water stain is from , they open up can see there is indeed an issue, see the extent of the issue and lo and behold go about replacing the whole extension roof in under TWO DAYS, put in better ventilation than we had before (as I said they weren't exactly sure where the problem was but they could see there was a problem), they also added a new lip for weather protection, called in electrician for new improved vent, and then a decorator who came in, filled in plaster holes and did an amazing job decorating. They didn't have to do this - but they care about their reputation, they care about their customers and they care about doing a good job. 8 years ago, one of the Adamsons designers said to my wife and I "If anything happens, we won't just leave you" and I can attest to this, they didn't. In fact they did more than that, they blew us away. They were clean, very competent, fast, courteous, focussed and respectful of property and neighbours. I have recommended them to friends and definitely will continue to do so. I do have pictures, but they just show the repairs. However we have ended up with a brand new roof, new ventilation and what looks like a freshly decorated room to the same high quality standard we had before. Would I use them again? Absolutely - will be calling them when we are ready for our next project. 10/10.

Date of experience: 15 March, 2024