freddy

Worst company in the world 0 refund I wish I could give it 0 stars I bought an All Blacks shirt, they didn't accept the order because it came from China and by UPS in Canada UPS charges a lot of money for delivery. Point 1 I didn't know the origin of where the item came from and what company they sent it to. I returned the item 18 days ago, they never returned the money, they promised me 4 times and 0 refund kikscrew BS 4 emails promising the refund Thank you for getting back again. ​Noted, and we completely understand your decision. We truly apologize for the inconvenience caused and appreciate your patience throughout this process. Rest assured, we will reach out to you as soon as we receive any further details. Cheers, Bran | Customer Experience Specialist Thank you for getting back to us. We understand your frustration, and we want to assure you that we are working on processing your refund as quickly as possible. However, we are still waiting for the courier to consolidate all associated fees that may incur before we can finalize the refund. Thank you for your patience, and we will keep you updated as soon as we have more information. Cheers, Bran | Customer Experience Specialit Thank you for choosing KICKS CREW. We would like to inform you that, as customs fees were declined, your shipment will be returned to us. It is important to note that upon return, all associated fees (restocking fee, original shipping fee, refuse shipment charge, and duty tax) will be deducted from your order. Once the shipment is returned, we will conduct a thorough inspection and liaise with the shipping handler regarding any surcharges. Your refund will be processed in accordance with our return policy after addressing these surcharges. We appreciate your understanding in this matter. Bran | Customer Experience Specialist Thank you for choosing KICKS CREW. We would like to inform you that, as customs fees were declined, your shipment will be returned to us. It is important to note that upon return, all associated fees (restocking fee, original shipping fee, refuse shipment charge, and duty tax) will be deducted from your order. Once the shipment is returned, we will conduct a thorough inspection and liaise with the shipping handler regarding any surcharges. Your refund will be processed in accordance with our return policy after addressing these surcharges. We appreciate your understanding in this matter. Cheers, Bran | Customer Experience Specialist

Date of experience: 16 September, 2024